A growing number of organizations are striving to achieve optimal business performance through digital transformation initiatives. The term “digital transformation” refers to the adoption of digital technologies and the resulting …
When Is A Failure Not A Failure? Why We Need To Stop Using The F-word
I’ve just come back from the IRM UK Innovation, Business Change and Transformation Conference, where Solverboard was exhibiting, and I am a broken woman. Three days of workshops, presentations, conversations, and …
A Packet Of Seeds And A Shovel Is Not Gardening
Organisations might have many of the components parts of good process-based management, but still struggle to make it work—a packet of seeds and a shovel is not gardening. This paper …
Automation – The Missing Link In Your Analytics & BI Environment
How does automation fit in the landscape of BI and Analytics environments of today? Which tasks – if any – can be automated and at what purpose? A short introduction …
Robotic Process Automation
What do we mean with Robotic Process Automation. Is this just the execution of a regular business process by a robot instead of a human workforce? And therefore RPA does …
The Future of Business Driven Software Development
It contains diamonds, boxes, arrows and affects customer experience – what is it? No, it is not a wedding ring … it is a flowchart to predefine workflow. Pre-defined workflow …
Practical Process: All in the Mind
Too many BPM initiatives fail. We’ve got to do better. In this Column, I discuss an important area where considerable improvement can be realized. Process-based management is not achieved and sustained …
A Great Work Culture Demands More than Fixing Bad Processes
I have found that the word “process” can have a very polarizing effect on people. There are those who like to follow a process and feel lost when one is …
Developing Your Capability Architecture: It’s All About Being Able to Get Things Done
In the first article of this series, I discussed the current interest in Business Architecture that has been brewing in the last little while and also discussed some of the …
The World of Business Transformation
Business transformation might be a new term, but the idea behind it isn’t. Businesses have always had to evolve to survive. As “transformation” has become a buzzword in recent years, …
Interview with Gero Decker, CEO of Signavio
Gero Decker, co-founder & CEO of Signavio, tells us about his experience as entrepreneur founding a BPM start-up and shares a piece of advice he received early in his career. …
Rules Of Work
I have a piece of card on my desk with the following words on it: Think without any dishonesty Forge yourself in the way Touch upon all of the arts …
You Must Become a Disruptor
We have seen more change in the last 18 months than in the previous ten years. It feels as if the time to implement change has dropped to almost nothing …
Predicting the Future With Our Robot Overlords
So, you want to predict the future, make the right calls and die happy? Well, you’ll need to build a robot overlord to help you. You can get a sense …
Developing your Process Architecture: It’s all About Your Work
Introduction In the first article of this series, I discussed the current interest in Business Architecture that has been brewing in the last little while and also discussed some of …
The Mythic Business Analyst: The Next Evolution of the BA Role
I have been interested in myths and legends for as long as I can remember, thrilling to the adventures of the heroes and heroines that battled the forces of darkness, …
Change is a constant… not!
“Change is a constant!” I have lost count of how many times I have been saying that, with eyes rolling up and body shrugging in resignation to the inescapable action …
Paper on the Case of Customer Recruitment Processes: Dynamic Evolution of CRM Resource
This study is borne from a concern that organisations continue to invest significantly in CRM systems that are redundant by the time they are launched. This is because these systems …
Reinventing IT: How Strategic Enterprise Design Leads Digital Transformation
Enterprise IT is broken. Ask any person in “the business” – and to IT that means anyone else – what they think about IT, and you get a blank stare …
The Optimal Path to Success is Via Failure
Everyone has been a part of a project, willing for it to be over, disliking the results that they’re getting, and feeling like the project is rigid and they are …