This study is borne from a concern that organisations continue to invest significantly in CRM systems that are redundant by the time they are launched. This is because these systems …
Reinventing IT: How Strategic Enterprise Design Leads Digital Transformation
Enterprise IT is broken. Ask any person in “the business” – and to IT that means anyone else – what they think about IT, and you get a blank stare …
The Optimal Path to Success is Via Failure
Everyone has been a part of a project, willing for it to be over, disliking the results that they’re getting, and feeling like the project is rigid and they are …
Business Process Modelling Patterns
Reusable process model fragments for business users. The idea of a pattern language, which originates in a 1977 book about buildings and their architecture, translates easily to other kinds of …
Business Analysis – The What, The How And The Why – A South African Perspective
Saratoga’s Mohamed Bray is a business analyst who wears many hats. From consulting with other analysts and project managers to contributing to the establishment of the profession in South Africa, …
I’m Not a Business Analyst – I’m a Business Analyst Designer
For many years I have been calling myself a Business Analyst. But recently I’ve been feeling somewhat awkward in my own skin. I’ve noticed that I don’t do things in …
Synthesizing your Architecture’s Strategic Guidance
Introduction In the first article of this series, I discussed the current interest in Business Architecture that has been brewing in the last little while and also discussed some of …
Putting Process at the Centre of Business Management
Enabling the increasingly impossible demand to do even more with even less. We traditionally manage organisations via the template laid out by the organisation chart. Yet not one of the entities …
Reflections on Michael Porter’s Article on Digitization and IoT
The development of intelligent, connected products are radically transforming our operations and how we compete. Michael Porter for decades has been the the world’s most successful and influential business strategist. …
The Process of Process Management – Mastering the new normal in a digital world
Today, static business models can not keep pace with change. Ever shifting factors from demographic changes, capital availability and legal regulations to technological innovations and all present digitalization, mean that …
How to Accelerate Enterprise BPM Projects
BPM holds both promise and anxiety for the Enterprise. Large companies and public bodies who have not yet migrated to BPM, know that such projects can have a major beneficial …
Case Management and CMMN for Developers
Workflow engines have arrived in developer toolboxes. The BPMN 2.0 standard is typically used. When automating, however, one might come across situations in which humans must be able to affect …
Don’t Shrink – Rethink
Because when it comes to Reengineering Business Processes, you just can’t put lipstick on a pig! By: Jolanta Pilecka, Bizagi, Jolanta.P[email protected] When it comes to it, many of us still …
What is a Customer- Focused Process?
View PostBusiness Process Management : Ten Trends in Ten Years
“The IRM UK BPM Europe Conference is celebrating its tenth anniversary in 2015. It is scheduled to take place 15-18 June 2015 in London. This long standing BPM Conference is …
Real World Business Processes: ‘There is no such thing as a bad example’ ‘After the Fire Alarm’
Two months ago I wrote an article about the screw ups that happened to derail the end‐to‐end process of getting a passport renewed. I vowed at that time to keep …
Developing Your Own Business Analysis Frame of Reference
I recently presented at the European Business Analysis Conference in London on the topic of understanding the business problem. This article is a follow up to that presentation which could …