In my experience life as a Non-Executive Director is a difficult balancing act. Staying close enough to the business to understand where it is and how it is working – …
The Danger Of Jumping To A “Solution” And The Importance Of Pre-Project Problem Analysis
We’ve probably all worked in situations where the word ‘problem’ is seen as a dirty word. This is understandable to some extent—after all, discussing a problem situation seems a lot …
The Power of Questions – Using Clean Language© and Metaphor to Explore the “How to” of Change Management
In change management we are often excellent at describing what we can usefully be doing as practitioners – employing frameworks, methodologies and models to ensure our interventions are focussed and …
Business Change & Transformation Conference Europe 16-18 March 2020, London
There are six weeks until our Business Change and Transformation Conference Europe 2020 taking place in London from 16-18 March. You can view some of the subjects that will be …
Ghosts Of Tom’s Past, Present And Future
The world is evolving, business is evolving, consulting is evolving. This will never stop. So those organisations that don’t constantly adapt will wither and die. Target Operating Model (TOM) design …
Have You Ever Jumped from an Airplane? Journey of Delivering a Complex Project/Program in Public Sector
Imagine – you’re on an airplane flying at 13,000 feet. From this perspective, the world below looks far away; objects on the ground are small and out of focus, clouds …
The World Doesn’t Need Another Roaring Twenties!
I was slow on the uptake, and it took me a while to realise why several people seemed to be going to parties dressed either as flappers or Al Capone …
Mind The Gap – Incorporating the Change Agenda Into Scaled Agile Approaches
We are looking forward to sharing our experiences and insights into the nuances around holistic change and how to incorporate it with scaled agile approaches. Too many agile approaches focus …
The Curse of BPMN: Process Modeling for the Digital Era
If you’re an old consultant like me, when you hear the phrase ‘process modeling,’ you probably think of a group of people in a stuffy conference room, arguing over how …
Unaccustomed as I am to Public Speaking….. Part 3
We are now at the stage where we have provided our one page synopsis and are now creating the deck that will deliver it. As a reference point, here is …
How to Undermine Your Change Project
XYZ, a global services company, is implementing a large CRM system intended to improve their customer service and enable proactive and authentic customer relations. Matthew De Lange, Non-Exec Chairman, StepsSteps …
Measuring & Developing Organisational Agility
Why agility? Organisational agility is increasingly critical for the survival of organisations in turbulent environments. Organisations are looking for ways to increase their capacity to deal with a fast-changing environment …
Reflections on IRM UK’s Business Change & Transformation Conference Europe 2019 (BCT2019)
My recent London visit was because I was speaking at the Business Change & Transformation Conference run by IRM. This was my third year and the event is certainly growing …
Security In The Design Phase
Security is important in every stage of your project. From the Discovery Phase to the Deployment Phase, and everything in between. This post focuses on the second project phase: Design. …
Change Overload!
The purpose of this paper is to share ideas for how we identify and estimate how much change is happening in our organisations mitigate the risk that there is so …
Digital Transformation Five Years On: Hype Or Reality?
The hype machine around digital transformation has been going strong for over five years now. Today, has digital transformation worn out its welcome? Are people still confused about what it …
Conversation #17 — David Beckham, Senior Business Analyst, Aviva
I met David at the IRM Innovation, Business Change & Transformation Conference Europe last year and was intrigued by his unique combination of experience — not only is he a veteran of a great many …
The Digital Business Analyst
At the IRM Business Analysis Conference Europe in September 2018, I conducted an interactive session about the business analyst (BA) in the digital enterprise. The main point of exploration was the change …
Process Improvement and Process Innovation: What’s the Difference?
Often used interchangeably, process improvement and process innovation are actually two different concepts that can affect your business in separate ways. Implementing each requires a different skill set and a …
Anytime, Anywhere, Anyhow – How To Achieve The Best Customer Experience?
How to achieve the best customer experience (anytime, anywhere and on any device). Many companies in diverse industries are struggling to design perfect cross-channel experiences for their customers – solutions …