How A Business Analyst Can Help Identify and Fix Problems With Your Company’s Business Processes

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As a company, you need business processes. With them, you can define the set of activities that’ll be required to be completed to achieve your business goals. Not only that, according to Techopedia, a business process occurs at all organizational levels; some are visible to customers, while others are not. Hence, a business process isn’t limited to a particular business model. If you’re just starting out, you need it, and if you’re at advanced stage in your business, it’s a must-have.

Owen McGab Enaohwo

CEO & Co-Founder, SweetProcess,


Although, companies have a set of business processes which they follow. Sometimes problems occur due to many factors. In this post, I’ll show you how a business analyst can help your company identify and fix those problems that arise from your business process.

But before then…

How Do Business Processes Helps Companies Grow

According to this report, a business process helps to automate your company’s tasks and activities using specialised tools and Information Technology. Ultimately, this makes your tasks easier and faster, and aid your company’s growth in a number of ways, which include:

  • Marketing and Customer Support: With a good business process in your company, your marketing and customer service section will be fully supported and automated. With this, you’ll make more sales and grow your customer base.
  • Fewer Administrative Task: Truth is, most large companies have a lot of tasks to attend to, and it could be cumbersome and tiring a times. But, if you can automate your business, it’ll reduce the administrative task, and make it easy to complete more task in no time.
  • Better Project Management: As your business expands, it becomes difficult to manage some projects. A great business process can aid in managing your company’s project effectively.
  • Efficient Communication: For a company’s growth to boomerang, there’s need to communicate effectively across board. To make this happen, a good business process could come in handy
  • Effective People Tracking: In large companies, it’s difficult to track staff and customers effectively. But with a business process, you’ll not only track them but also identify how they affect your business.

Hence, if you’re concerned about your company’s growth, you should look no further than standardising your business process.

Problems That Arise From Using Business Process For Your Company

Since a business process is critical for companies to grow. Many company owners want to implement it for their business to sprout. But just like many processes, challenges arise that may have adverse effects on the company’s process. These include:

  • Bottlenecks: Since business process deals with machines and technology. A machine/ human error could occur, which can halt or slow down the process at a particular stage. This could affect your company greatly.
  • Redundancy: Duplication of work occurs when different processes are joined together. This leads to inefficiency, and repetition of unwanted and unnecessary processes.
  • Integration: It’s always difficult to infuse and integrate existing systems with the new process. This’s a major problem as it could lead to malfunctions and communication gaps.
  • Poor Organisation: Another prominent issue with business process is lack of organisation. This occurs mostly when you’re just starting out and trying to implement the new process in your company.
  • Process Complexity: As a company, implementing your business process could be cumbersome. This is because, since the process deals mostly with Information Technology, it becomes complex for some company owners and their employees to adjust appropriately.

Enter A Business Analyst:

Wikipedia identifies a Business Analyst (BA) as someone who analyses an organization or business domain (real or hypothetical) and documents its business processes or systems, assessing the business model or its integration with technology.

Hence, a business analyst helps a business by:

  • Analysing the business
  • Documenting the business’s processes or systems, and
  • Assessing the business model in use

Not only that…

A business analyst is also instrumental to identifying and fixing the problems that could come up with a company’s business process.

Here are five (5) incredible ways, a Business Analyst can help identify and fix problems your company might encounter with Business Process

  1. Enabling Innovation: A Business Analysts is trained to be innovative. With Innovation, the Business Analyst will identify the bottlenecks that have endangered the company so far, and come up with ideas that’ll make the company outrank its competitors, and also make it the first choice for customers.
  2. Uncovering the hidden details: Most problems which arise with business process are largely due to the management team of a company. When a company wishes to automate its process, most managers don’t really say what they actually want, hence leading to failure of the process. But a Business Analyst, will not only dwell on what the stakeholders affirm that they need, but will uncover those details. This makes the process reap huge benefits for the company.
  3. Bringing multiple knowledge to the fore: A business process deals with two vast areas of Business and Technology. If not properly handled, a company’s business process might succeed in one aspect at the expense of the other. A Business Analyst, is able to combine these two areas together for the growth of the company.
  4. Follow a specific strategy: In coming up with a business process for a company, it’s possible to fail immediately if a strategy that works isn’t followed. In order to avert this, a business analyst first defines the business needs, then defines the problem and finally gets a solution. This strategy works so well, and it’s effective in fixing any problem that a company could have from business process.
  5. Solving the problem head-on: There are instances whereby changing or modifying a business process is the lasting remedy for a company to grow. The stakeholders might identify this, but find it difficult to implement. A Business Analyst, addresses the accountability issue posed, and a lasting solution that’ll satisfy all stakeholders is arrived at.


If you’re in need of a professional that’ll identify the problems in your company’s business process and fix them for you, then a Business Analyst comes to mind. With a Business Analyst handling your business process, your company will attract more customers and sprout beyond imagination.

Copyright Owen McGab Enaohwo, CEO & Co-Founder, SweetProcess

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