Fact 1: process management seeks to improve organizational performance.Fact 2: to manage a process effectively, its performance must be measured reliably. Roger Tregear, Principal Advisor, TregearBPMRoger presented a workshop at …
Assess – Listening To The Voices
I am increasingly drawn to the term active process management, not just as an interesting adjectival phrase or a cryptic comment about an implied sense of frequency, but as a …
National Air Traffic Services Enterprise Architecture: Opportunity In Challenging Times
During even the most challenging times such as the Covid-19 pandemic, effective use of Enterprise Architecture (EA) can guide sound strategy, planning, and refining of processes within an organisation can …
Constructing The “Right” Strategy Team
Strategy is about setting targets for the future, choosing the right direction based on insight to market and resources. Strategy leads to strategy execution, but strategy execution is about delivery, …
Moving Enterprise Architecture Frameworks into the Future
In our first post “Origins of Enterprise Architecture Frameworks”, we discussed the origination of frameworks and the context for enterprise architecture frameworks, but in the enterprises of today, digital transformation, …
How Airbus Leverages Data For Growth
Data at the heart of business strategy With the goal of drastically reducing design times, Airbus has launched a transformation program to find efficiencies across the development cycle of new …
How Your Business Can Quickly Adopt a Customer First Strategy
Every few days there seems to be another customer service disaster that fills the newspapers and goes viral on social media. These usually happen when an organisation does not adopt …
BizOps – Enhancing DevOps with Continuous Business Feedback
IT organizations are increasingly adopting development approaches that allow for flexible and emergent requirements, faster development, automation of processes, frequent updates, and operational excellence. Agile development is one key aspects …
Measuring Business Process Performance
This was the question asked of me recently: “If you separately set KPIs for each of the processes in a process architecture, how do you know that they are properly …
The NESTT – Rapid Process Redesign at Queensland University of Technology
The digital age has triggered a shift from an economy centered around people to an economy of people. As a consequence new customer engagement channels, business models, revenue streams, sourcing …
5 Vital Aspects of Smooth Change Management When Implementing New Software
Changes to business software and underlying business processes will elicit a variety of responses from employees. Many will embrace change, while others will resist. A significant part of change management …
Top 6 Business Process Modeling Mistakes and How to Avoid Them
There are many examples of very good business process models out there. They can be found in academic sources, online, tutorials, and product demonstrations. However, in the real world … …
How To Easily And Consistently Map Life Event Journeys
We look at life event journey mapping – what it is, and how we standardise the maps across different life events. At the DTA, we have been exploring life events …
The Secret to Successful Process Change: Design for Value
Leah is leading the design of a new case management system for five different social services areas that often serve the same clients. Currently each service area operates as a …
What Customer First Strategies Really Are (And what they’re not!)
Everyone is talking about customer first strategies and why they are important. However, walking the talk is a different matter! An interesting article on NewMR by Ray Poynter prompted this post. …