Data at the heart of business strategy With the goal of drastically reducing design times, Airbus has launched a transformation program to find efficiencies across the development cycle of new …
How Your Business Can Quickly Adopt a Customer First Strategy
Every few days there seems to be another customer service disaster that fills the newspapers and goes viral on social media. These usually happen when an organisation does not adopt …
BizOps – Enhancing DevOps with Continuous Business Feedback
IT organizations are increasingly adopting development approaches that allow for flexible and emergent requirements, faster development, automation of processes, frequent updates, and operational excellence. Agile development is one key aspects …
Measuring Business Process Performance
This was the question asked of me recently: “If you separately set KPIs for each of the processes in a process architecture, how do you know that they are properly …
The NESTT – Rapid Process Redesign at Queensland University of Technology
The digital age has triggered a shift from an economy centered around people to an economy of people. As a consequence new customer engagement channels, business models, revenue streams, sourcing …
5 Vital Aspects of Smooth Change Management When Implementing New Software
Changes to business software and underlying business processes will elicit a variety of responses from employees. Many will embrace change, while others will resist. A significant part of change management …
Top 6 Business Process Modeling Mistakes and How to Avoid Them
There are many examples of very good business process models out there. They can be found in academic sources, online, tutorials, and product demonstrations. However, in the real world … …
How To Easily And Consistently Map Life Event Journeys
We look at life event journey mapping – what it is, and how we standardise the maps across different life events. At the DTA, we have been exploring life events …
The Secret to Successful Process Change: Design for Value
Leah is leading the design of a new case management system for five different social services areas that often serve the same clients. Currently each service area operates as a …
What Customer First Strategies Really Are (And what they’re not!)
Everyone is talking about customer first strategies and why they are important. However, walking the talk is a different matter! An interesting article on NewMR by Ray Poynter prompted this post. …