XYZ, a global services company, is implementing a large CRM system intended to improve their customer service and enable proactive and authentic customer relations. Matthew De Lange, Non-Exec Chairman, Steps …
Measuring & Developing Organisational Agility
Why agility? Organisational agility is increasingly critical for the survival of organisations in turbulent environments. Organisations are looking for ways to increase their capacity to deal with a fast-changing environment …
Reflections on IRM UK’s Business Change & Transformation Conference Europe 2019 (BCT2019)
My recent London visit was because I was speaking at the Business Change & Transformation Conference run by IRM. This was my third year and the event is certainly growing …
Security In The Design Phase
Security is important in every stage of your project. From the Discovery Phase to the Deployment Phase, and everything in between. This post focuses on the second project phase: Design. …
Change Overload!
The purpose of this paper is to share ideas for how we identify and estimate how much change is happening in our organisations mitigate the risk that there is so …
Advanced Portfolio Management: Goals-Driven Investment in Change
The world of business change just keeps on changing. Turning goals into outcomes at market-speed, through dynamic and co-ordinated investments, is now core to every enterprise’s choices and results. Change …
Digital Transformation Five Years On: Hype Or Reality?
The hype machine around digital transformation has been going strong for over five years now. Today, has digital transformation worn out its welcome? Are people still confused about what it …
Conversation #17 — David Beckham, Senior Business Analyst, Aviva
I met David at the IRM Innovation, Business Change & Transformation Conference Europe last year and was intrigued by his unique combination of experience — not only is he a veteran of a great many …
How to Invest in Agility
How agile your enterprise needs to be (meaning how quickly and easily it can do things) depends on what you want it to achieve. For some of your goals, you’re probably agile enough. For any …
Forming a Business Analyst Community at AO — Part I
We’ve been on a journey for the past few years as a business and as a Business Analysis function. As a BA function we’ve grown from a team of 2 …
How To Get Business Change Right. Minus The Complexity.
Change can’t be an afterthought. Nor can it solely rely on communication and training. Change must be plugged into the heart of an organisation’s delivery approach. It must reflect in …
When Is A Failure Not A Failure? Why We Need To Stop Using The F-word
I’ve just come back from the IRM UK Innovation, Business Change and Transformation Conference, where Solverboard was exhibiting, and I am a broken woman. Three days of workshops, presentations, conversations, and …
Teamwork: The Whole Is Less Than The Sum Of Its Parts
A murder mystery in a laboratory in Miami. CSI Miami. Horatio Cain, the Venetian blond man with sunglasses and a Hummer, leads a particularly successful team that solves murders in …
The Second Revolution You Have Lived Through Is Just Starting – But This One Is Going To Hurt
In 2007 the world changed. It took me ages to realise it and often I wish I had noticed right away. Never-the-less I am surprised to find that some people …
Developing Your Talents Is A Human Right
To create a sustainable world, we need sustainable learning and working. Software engineering was my passion … until I lost it. Losing your passion for your job challenges you. Do …
Interview with Simon Jones, Head of Innovation, Team Sky
If there’s one organisation whose name is a byword for innovation right now, it’s probably Team Sky. In just six years, this professional cycling team has achieved what many initially …
How Workshops Helped To Accelerate A Culture Of Innovation At Emerald Publishing
As the first head of innovation at Emerald Publishing, Bec Evans had the opportunity to shape the role to suit her and the business. What she thought would be a …
Defining Innovation
At a software company where I worked years ago our CEO called his product leads to a meeting. We sat at a long conference table, with hot drinks and ample …
How to Innovate Like Amazon
Gather together a group of publishers and booksellers and the conversation will inevitably turn to Amazon. The online giant has disrupted our sector on a regular basis with its relentless …
The World of Business Transformation
Business transformation might be a new term, but the idea behind it isn’t. Businesses have always had to evolve to survive. As “transformation” has become a buzzword in recent years, …
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