Every few days there seems to be another customer service disaster that fills the newspapers and goes viral on social media. These usually happen when an organisation does not adopt …
Measuring Business Process Performance
This was the question asked of me recently: “If you separately set KPIs for each of the processes in a process architecture, how do you know that they are properly …
Do You Really Understand Your Business? Business Architecture To The Rescue!
In my years as a practicing Process and Business Architect I have seen ideas, models and methods evolve dramatically. We have always known that we need to get some grip …
Architecting the Digital Business Platform
Is your organization planning, initiating or undergoing a digital transformation initiative? More than likely, since ever organization today understands that they must address the new digital economy or fall behind. …
Advanced Portfolio Management: Goals-Driven Investment in Change
The world of business change just keeps on changing. Turning goals into outcomes at market-speed, through dynamic and co-ordinated investments, is now core to every enterprise’s choices and results. Change …
Architecting Your Capabilities and Processes: It’s All About Being Able to Get Things Done
There is a strong current interest in Business Architecture that has been brewing in the last little. To deal with it at Process Renewal group we have been developing methods …
What Your Change Portfolio Says About Your Enterprise
For Portfolio Managers, one of the many skills that come with experience is the ability to read an enterprise’s Change Portfolio. Aside from the individual projects, the portfolio reveals – …
Making Models More Meaningful
As a kid I always loved making models. Every square inch of the ceiling in our attic was covered in Airfix kits, and I remember as a teenager wondering whether …
The Effective Enterprise Architecture Team
The Value of EA Can Be Elusive In our seminars, the most common question is how to demonstrate the value of architecture. When we ask ‘value to whom?’, we often …
Are We Entering The Last Chapter Of The History Of Analytics?
This week I gave a TED style presentation on the History of Analytics to a bunch of our Digital Solution Architects… 20 minutes, a whiteboard, and the truth, what’s not …
Developing Your Capability Architecture: It’s All About Being Able to Get Things Done
In the first article of this series, I discussed the current interest in Business Architecture that has been brewing in the last little while and also discussed some of the …
Strategy: Crucial Enabler or Tired Cliché?
Say the word ‘strategy’, and many people will respond with a glazed look and a sigh. Seen as a Dilbert-esque ‘corporate’ buzzword, people throughout organisations often disengage, seeing strategic thinking as something …
Predicting the Future With Our Robot Overlords
So, you want to predict the future, make the right calls and die happy? Well, you’ll need to build a robot overlord to help you. You can get a sense …
Paper on the Case of Customer Recruitment Processes: Dynamic Evolution of CRM Resource
This study is borne from a concern that organisations continue to invest significantly in CRM systems that are redundant by the time they are launched. This is because these systems …
The Buried Treasure of Enterprise Architecture
Enterprises make architectural investments, whether or not they have an architecture team. Yet, executives can often find it hard to put a value on those investments, or even know which …
Architecting Change as a Core Competency
In a recent article for Forbes I wrote that enterprise architects (EAs) should be less agents of change as architects of change. In response, several EAs commented that what they …
I’m Not a Business Analyst – I’m a Business Analyst Designer
For many years I have been calling myself a Business Analyst. But recently I’ve been feeling somewhat awkward in my own skin. I’ve noticed that I don’t do things in …
Architecture Is Architecture Is Architecture
In 1980, we were having difficulty transforming the Enterprise Strategy into implemented systems, the instantiated Enterprise, because the strategies tended to be articulated in a somewhat abstract form like “Make …
Synthesizing your Architecture’s Strategic Guidance
Introduction In the first article of this series, I discussed the current interest in Business Architecture that has been brewing in the last little while and also discussed some of …
Application Portfolio Rationalization
It is interesting how certain topics just never seem to grow old and remain interesting – like speaking about the weather. Topics like these even exist in architecture. Application Rationalization …
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