Following on from my earlier posts about Convergence, Creativity and Customer Focus, today’s article looks at another of the themes which were prevalent throughout the Business Analysis Europe Conference 2018. Rachel Drinkwater, Senior Business …
How to Undermine Your Change Project
XYZ, a global services company, is implementing a large CRM system intended to improve their customer service and enable proactive and authentic customer relations. Matthew De Lange, Non-Exec Chairman, StepsSteps …
Measuring & Developing Organisational Agility
Why agility? Organisational agility is increasingly critical for the survival of organisations in turbulent environments. Organisations are looking for ways to increase their capacity to deal with a fast-changing environment …
Reflections on IRM UK’s Business Change & Transformation Conference Europe 2019 (BCT2019)
My recent London visit was because I was speaking at the Business Change & Transformation Conference run by IRM. This was my third year and the event is certainly growing …
Security In The Design Phase
Security is important in every stage of your project. From the Discovery Phase to the Deployment Phase, and everything in between. This post focuses on the second project phase: Design. …
Lessons From The Cyber Frontline: Addressing Critical Cyber Threats
Cybersecurity is currently dominating the news agenda for all the wrong reasons. The threat from cyber criminals is growing every day, whilst many firms are still struggling to implement effective …
Using Emotional Intelligence to Build an Influential BA Community of Practice
Business Analysts work with facts. It’s probably fair to say that our whole lives are dedicated to finding them out, whether it’s researching requirements, scoping problems or designing solutions (that …
Change Overload!
The purpose of this paper is to share ideas for how we identify and estimate how much change is happening in our organisations mitigate the risk that there is so …
Unaccustomed as I am to Public Speaking…
For the last seven years I have spoken at the BA Europe Conference in London and it’s fair to say it has changed my life. It has provided me with …
Advanced Portfolio Management: Goals-Driven Investment in Change
The world of business change just keeps on changing. Turning goals into outcomes at market-speed, through dynamic and co-ordinated investments, is now core to every enterprise’s choices and results. Change …
Digital Transformation Five Years On: Hype Or Reality?
The hype machine around digital transformation has been going strong for over five years now. Today, has digital transformation worn out its welcome? Are people still confused about what it …
Forming a Business Analyst Community at AO — Part I
We’ve been on a journey for the past few years as a business and as a Business Analysis function. As a BA function we’ve grown from a team of 2 …
What Your Change Portfolio Says About Your Enterprise
For Portfolio Managers, one of the many skills that come with experience is the ability to read an enterprise’s Change Portfolio. Aside from the individual projects, the portfolio reveals – …
To Swim in a Lake or in a Pool? How to achieve the best possible customer experience – Part II.
Many companies in diverse industries are struggling to design perfect cross-channel experiences for their customers – solutions that incorporate the advantages of digital technology to provide their customers with invaluable …
Re-Framing Teamwork
As the shape of teamwork shifts and changes, so is the way we’re thinking about it. More of us are working in and across teams and remote working is on …
How To Get Business Change Right. Minus The Complexity.
Change can’t be an afterthought. Nor can it solely rely on communication and training. Change must be plugged into the heart of an organisation’s delivery approach. It must reflect in …
The Role Of Mobile BPM In An Effective Digital Transformation
A growing number of organizations are striving to achieve optimal business performance through digital transformation initiatives. The term “digital transformation” refers to the adoption of digital technologies and the resulting …
When Is A Failure Not A Failure? Why We Need To Stop Using The F-word
I’ve just come back from the IRM UK Innovation, Business Change and Transformation Conference, where Solverboard was exhibiting, and I am a broken woman. Three days of workshops, presentations, conversations, and …
The Praetorian Business Analyst
The Prologue The Emperors of ancient Rome lived a life defined by power and authority, but also with the corresponding risk of betrayal and death, so it had its ups …
The Low-Code Recipe for Digital Transformation
There are many facets to digital transformation, but according to a recent study, a low-code development platform can help you accelerate your efforts. Digital transformation is a complex topic. It is …
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