This was the question asked of me recently: “If you separately set KPIs for each of the processes in a process architecture, how do you know that they are properly …
Conversation #17 — David Beckham, Senior Business Analyst, Aviva
I met David at the IRM Innovation, Business Change & Transformation Conference Europe last year and was intrigued by his unique combination of experience — not only is he a veteran of a great many …
Process Improvement and Process Innovation: What’s the Difference?
Often used interchangeably, process improvement and process innovation are actually two different concepts that can affect your business in separate ways. Implementing each requires a different skill set and a …
How To Get Business Change Right. Minus The Complexity.
Change can’t be an afterthought. Nor can it solely rely on communication and training. Change must be plugged into the heart of an organisation’s delivery approach. It must reflect in …
When Is A Failure Not A Failure? Why We Need To Stop Using The F-word
I’ve just come back from the IRM UK Innovation, Business Change and Transformation Conference, where Solverboard was exhibiting, and I am a broken woman. Three days of workshops, presentations, conversations, and …
Teamwork: The Whole Is Less Than The Sum Of Its Parts
A murder mystery in a laboratory in Miami. CSI Miami. Horatio Cain, the Venetian blond man with sunglasses and a Hummer, leads a particularly successful team that solves murders in …
The Second Revolution You Have Lived Through Is Just Starting – But This One Is Going To Hurt
In 2007 the world changed. It took me ages to realise it and often I wish I had noticed right away. Never-the-less I am surprised to find that some people …
Developing Your Talents Is A Human Right
To create a sustainable world, we need sustainable learning and working. Software engineering was my passion … until I lost it. Losing your passion for your job challenges you. Do …
How Workshops Helped To Accelerate A Culture Of Innovation At Emerald Publishing
As the first head of innovation at Emerald Publishing, Bec Evans had the opportunity to shape the role to suit her and the business. What she thought would be a …
Defining Innovation
At a software company where I worked years ago our CEO called his product leads to a meeting. We sat at a long conference table, with hot drinks and ample …
How to Innovate Like Amazon
Gather together a group of publishers and booksellers and the conversation will inevitably turn to Amazon. The online giant has disrupted our sector on a regular basis with its relentless …
Business Analysts Can Enable Innovation
“If I had asked my clients what they wanted, they probably would have said a faster horse.” Henry Ford, Founder of the Ford Motor Company This infamous Henry Ford quote …
You Must Become a Disruptor
We have seen more change in the last 18 months than in the previous ten years. It feels as if the time to implement change has dropped to almost nothing …