Every few days there seems to be another customer service disaster that fills the newspapers and goes viral on social media. These usually happen when an organisation does not adopt …
How Will It Work? The Future How Viewpoint.
In a previous article Business Analysis Viewpoints we discussed a number of ways of looking at systems. The intention of these viewpoints is to make it easier to see and …
Unaccustomed As I Am To Public Speaking Part 5
This article in my series on Presentation Skills I am going to look at something that all presenters have to face and overcome… I’m talking about nerves, stress, the heebie-jeebies, …
Transforming Ideas Into Outcomes At Market-Speed – A Series of Four Articles on Investing in Change
How Ideas Turn into Outcomes The Outcomes Your Enterprise Creates Come From a Mash-Up of Many Ideas Let’s begin with how everything ends, and talk about outcomes. People create outcomes …
Every Transformation Needs A NED
In my experience life as a Non-Executive Director is a difficult balancing act. Staying close enough to the business to understand where it is and how it is working – …
The Danger Of Jumping To A “Solution” And The Importance Of Pre-Project Problem Analysis
We’ve probably all worked in situations where the word ‘problem’ is seen as a dirty word. This is understandable to some extent—after all, discussing a problem situation seems a lot …
Unaccustomed As I Am To Public Speaking Part 4
In my last post I discussed crafting the structure of a presentation. In this post I’m going to take you through some of my thoughts regarding how your deck should …
Ghosts Of Tom’s Past, Present And Future
The world is evolving, business is evolving, consulting is evolving. This will never stop. So those organisations that don’t constantly adapt will wither and die. Target Operating Model (TOM) design …
Have You Ever Jumped from an Airplane? Journey of Delivering a Complex Project/Program in Public Sector
Imagine – you’re on an airplane flying at 13,000 feet. From this perspective, the world below looks far away; objects on the ground are small and out of focus, clouds …
The World Doesn’t Need Another Roaring Twenties!
I was slow on the uptake, and it took me a while to realise why several people seemed to be going to parties dressed either as flappers or Al Capone …
Mind The Gap – Incorporating the Change Agenda Into Scaled Agile Approaches
We are looking forward to sharing our experiences and insights into the nuances around holistic change and how to incorporate it with scaled agile approaches. Too many agile approaches focus …
5 Vital Aspects of Smooth Change Management When Implementing New Software
Changes to business software and underlying business processes will elicit a variety of responses from employees. Many will embrace change, while others will resist. A significant part of change management …
BPM Maturity, An Organizational Superpower
Processes Deliver Every organization makes promises to customers and other stakeholders. Such promises are its reason for existence and are shaped as value propositions in the organizational strategy. Roger Tregear, …
Lifecycle Management – Let The Sunshine In
Enterprise Architecture is about the ‘landscape’ of your organisation. A landscape of humans and IT and the behaviour of both. These landscapes have become very complex. In itself that complexity …
Process Improvement – Its All About The Benefits
How about if you could easily see the benefits of your process improvement work? Would that help your organisation make better changes? Andrew Sanford, Director, We Are Lean And AgileWe …
Making Models More Meaningful
As a kid I always loved making models. Every square inch of the ceiling in our attic was covered in Airfix kits, and I remember as a teenager wondering whether …
The Role Of Mobile BPM In An Effective Digital Transformation
A growing number of organizations are striving to achieve optimal business performance through digital transformation initiatives. The term “digital transformation” refers to the adoption of digital technologies and the resulting …
When Is A Failure Not A Failure? Why We Need To Stop Using The F-word
I’ve just come back from the IRM UK Innovation, Business Change and Transformation Conference, where Solverboard was exhibiting, and I am a broken woman. Three days of workshops, presentations, conversations, and …
Automation – The Missing Link In Your Analytics & BI Environment
How does automation fit in the landscape of BI and Analytics environments of today? Which tasks – if any – can be automated and at what purpose? A short introduction …
A Great Work Culture Demands More than Fixing Bad Processes
I have found that the word “process” can have a very polarizing effect on people. There are those who like to follow a process and feel lost when one is …
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