XYZ, a global services company, is implementing a large CRM system intended to improve their customer service and enable proactive and authentic customer relations. Matthew De Lange, Non-Exec Chairman, Steps …
Measuring & Developing Organisational Agility
Why agility? Organisational agility is increasingly critical for the survival of organisations in turbulent environments. Organisations are looking for ways to increase their capacity to deal with a fast-changing environment …
Reflections on IRM UK’s Business Change & Transformation Conference Europe 2019 (BCT2019)
My recent London visit was because I was speaking at the Business Change & Transformation Conference run by IRM. This was my third year and the event is certainly growing …
Security In The Design Phase
Security is important in every stage of your project. From the Discovery Phase to the Deployment Phase, and everything in between. This post focuses on the second project phase: Design. …
Change Overload!
The purpose of this paper is to share ideas for how we identify and estimate how much change is happening in our organisations mitigate the risk that there is so …
Digital Transformation Five Years On: Hype Or Reality?
The hype machine around digital transformation has been going strong for over five years now. Today, has digital transformation worn out its welcome? Are people still confused about what it …
Conversation #17 — David Beckham, Senior Business Analyst, Aviva
I met David at the IRM Innovation, Business Change & Transformation Conference Europe last year and was intrigued by his unique combination of experience — not only is he a veteran of a great many …
The Digital Business Analyst
At the IRM Business Analysis Conference Europe in September 2018, I conducted an interactive session about the business analyst (BA) in the digital enterprise. The main point of exploration was the change …
Process Improvement and Process Innovation: What’s the Difference?
Often used interchangeably, process improvement and process innovation are actually two different concepts that can affect your business in separate ways. Implementing each requires a different skill set and a …
Anytime, Anywhere, Anyhow – How To Achieve The Best Customer Experience?
How to achieve the best customer experience (anytime, anywhere and on any device). Many companies in diverse industries are struggling to design perfect cross-channel experiences for their customers – solutions …
Re-Framing Teamwork
As the shape of teamwork shifts and changes, so is the way we’re thinking about it. More of us are working in and across teams and remote working is on …
Data Governance: A New Hope
Struggling to implement an effective data governance strategy? Stuart Squires, Comma’s Managing Director – EMEA, tells us how we can learn from the mistakes of the Galactic Empire to avoid …
How To Get Business Change Right. Minus The Complexity.
Change can’t be an afterthought. Nor can it solely rely on communication and training. Change must be plugged into the heart of an organisation’s delivery approach. It must reflect in …
The Role Of Mobile BPM In An Effective Digital Transformation
A growing number of organizations are striving to achieve optimal business performance through digital transformation initiatives. The term “digital transformation” refers to the adoption of digital technologies and the resulting …
When Is A Failure Not A Failure? Why We Need To Stop Using The F-word
I’ve just come back from the IRM UK Innovation, Business Change and Transformation Conference, where Solverboard was exhibiting, and I am a broken woman. Three days of workshops, presentations, conversations, and …
The Praetorian Business Analyst
The Prologue The Emperors of ancient Rome lived a life defined by power and authority, but also with the corresponding risk of betrayal and death, so it had its ups …
The Low-Code Recipe for Digital Transformation
There are many facets to digital transformation, but according to a recent study, a low-code development platform can help you accelerate your efforts. Digital transformation is a complex topic. It is …
Teamwork: The Whole Is Less Than The Sum Of Its Parts
A murder mystery in a laboratory in Miami. CSI Miami. Horatio Cain, the Venetian blond man with sunglasses and a Hummer, leads a particularly successful team that solves murders in …
The Second Revolution You Have Lived Through Is Just Starting – But This One Is Going To Hurt
In 2007 the world changed. It took me ages to realise it and often I wish I had noticed right away. Never-the-less I am surprised to find that some people …
Automation – The Missing Link In Your Analytics & BI Environment
How does automation fit in the landscape of BI and Analytics environments of today? Which tasks – if any – can be automated and at what purpose? A short introduction …
- Page 1 of 2
- 1
- 2