Every few days there seems to be another customer service disaster that fills the newspapers and goes viral on social media. These usually happen when an organisation does not adopt …
BizOps – Enhancing DevOps with Continuous Business Feedback
IT organizations are increasingly adopting development approaches that allow for flexible and emergent requirements, faster development, automation of processes, frequent updates, and operational excellence. Agile development is one key aspects …
Measuring Business Process Performance
This was the question asked of me recently: “If you separately set KPIs for each of the processes in a process architecture, how do you know that they are properly …
The NESTT – Rapid Process Redesign at Queensland University of Technology
The digital age has triggered a shift from an economy centered around people to an economy of people. As a consequence new customer engagement channels, business models, revenue streams, sourcing …
Top 6 Business Process Modeling Mistakes and How to Avoid Them
There are many examples of very good business process models out there. They can be found in academic sources, online, tutorials, and product demonstrations. However, in the real world … …
How To Easily And Consistently Map Life Event Journeys
We look at life event journey mapping – what it is, and how we standardise the maps across different life events. At the DTA, we have been exploring life events …
The Secret to Successful Process Change: Design for Value
Leah is leading the design of a new case management system for five different social services areas that often serve the same clients. Currently each service area operates as a …
What Customer First Strategies Really Are (And what they’re not!)
Everyone is talking about customer first strategies and why they are important. However, walking the talk is a different matter! An interesting article on NewMR by Ray Poynter prompted this post. …
Digitized ≠ Digital
Over the four years that we have been studying companies’ digital transformations, we have found that different people mean different things when they refer to a digital transformation. Currently, some …
Ten Things an Architect Does to Add Value
One of the questions I often get is “What does an architect do?” Although there are many day-to-day activities like attending too many meetings, the following list gets to the …
BPM Maturity, An Organizational Superpower
Processes Deliver Every organization makes promises to customers and other stakeholders. Such promises are its reason for existence and are shaped as value propositions in the organizational strategy. Roger Tregear, …
Lifecycle Management – Let The Sunshine In
Enterprise Architecture is about the ‘landscape’ of your organisation. A landscape of humans and IT and the behaviour of both. These landscapes have become very complex. In itself that complexity …
Enterprise Architecture: Exploring a Chemistry Metaphor
Many times, I am asked, “what is the difference between the Zachman Framework and other Frameworks, notably TOGAF (The Open Group Architecture Framework)?” There is a profound difference and Alan …
Is EA Art or Science?
Or to put it another way, is your EA visually-driven or data-driven? Not that long ago, a colleague found himself in a conversation with a customer’s large EA department. They …
How Adding ArchiMate to Your Enterprise Architecture Toolkit Helps Give You the «Big Picture»
Adoption of the ArchiMate standard by the enterprise architecture world has grown rapidly in recent years. At the end of 2017 it made yet another step forward when it was …
GDPR: Beyond Compliance
Ask any business leader, anywhere, and they will proudly declare their organisation is compliant with the GDPR privacy regime which came into force on 25 May 2018. They will tell …
Advanced Portfolio Management: Goals-Driven Investment in Change
The world of business change just keeps on changing. Turning goals into outcomes at market-speed, through dynamic and co-ordinated investments, is now core to every enterprise’s choices and results. Change …
Agile At Scale: From Product & Service To “Served Outcomes”
Being product-centric is at the core of the agile discipline; It comes along with the notion of Minimum-Viable Product (MVP[1]). To support MVPs, architects are struggling to provide corresponding MVAs: …
What is data-driven EA?
This expression is used so often, but do we take its meaning for granted? Let’s go back to basics and explain the importance of being data-driven. Sometimes, it’s hard to see …
Agile at scale: Architecture in the Age of Complexity
There is no doubt that the agile trend is having a profound effect on software development practices, as well as on the organization of IT departments and beyond. The enterprise …