I recently presented a workshop at the Business Analysis Conference Europe 2019 by the industry group International Institute of Business Analysis (IIBA) where an illustrator created this image summarizing the …
How To Make Plans That Work With Lean PPM™
Boxing legend Mike Tyson said it best when he exclaimed, “Everybody has a plan until they get punched in the mouth.” While Tyson meant this quite literally, the sentiment is …
Data Management – Brilliant Basics
Recently I presented at the Noord Data & Analytics Dialogue UK conference. Fantastic event and great to be with my peers sharing ideas and discussing current challenges, predominantly around developing …
The NESTT – Rapid Process Redesign at Queensland University of Technology
The digital age has triggered a shift from an economy centered around people to an economy of people. As a consequence new customer engagement channels, business models, revenue streams, sourcing …
Developing a Digital Strategy – What are the Pitfalls?
Where are you with digitization in your organisation?A surprisingly large number underestimate the increasing momentum of digitization, the behavioural changes and technology driving it, and, perhaps most of all, the scale …
Data Security Policies for Modern Enterprises
I. Data in Modern Day Enterprises Enterprises today rely on data to execute daily operations, conduct efficiency analyses, gauge market trends, and obtain insights to gain a competitive advantage. As …
Data Governance & Data Quality – An Architecture for Success
I started working in data management in the dim and distant days of the mid 1990s when I was part of a small team in the Business Strategy function of …
MDM – Don’t Miss Out Just Because It’s “Out”
In Gartner’s latest “Hype Cycle for Data Management”, MDM is positioned in “the trough of disillusionment” phase, the phase that follows the initial positive hype and the following “peak of …
Let’s Get Clear About Algorithmic Bias
What would it be like to use an unbiased algorithm?An insurance scoring application could assign coverage and costs quite randomly, having no bias towards good drivers with clean records. Or …
Three Career Tips for Data Professionals
Are you as excited as I am to be a data professional? Are you one of the next generation of data professionals? Are you exploring the possibility of having data …
5 Vital Aspects of Smooth Change Management When Implementing New Software
Changes to business software and underlying business processes will elicit a variety of responses from employees. Many will embrace change, while others will resist. A significant part of change management …
Top 6 Business Process Modeling Mistakes and How to Avoid Them
There are many examples of very good business process models out there. They can be found in academic sources, online, tutorials, and product demonstrations. However, in the real world … …
How To Easily And Consistently Map Life Event Journeys
We look at life event journey mapping – what it is, and how we standardise the maps across different life events. At the DTA, we have been exploring life events …
The Secret to Successful Process Change: Design for Value
Leah is leading the design of a new case management system for five different social services areas that often serve the same clients. Currently each service area operates as a …
What Customer First Strategies Really Are (And what they’re not!)
Everyone is talking about customer first strategies and why they are important. However, walking the talk is a different matter! An interesting article on NewMR by Ray Poynter prompted this post. …
Digitized ≠ Digital
Over the four years that we have been studying companies’ digital transformations, we have found that different people mean different things when they refer to a digital transformation. Currently, some …
Ten Things an Architect Does to Add Value
One of the questions I often get is “What does an architect do?” Although there are many day-to-day activities like attending too many meetings, the following list gets to the …
A People Business: IRM UK Data Governance Conference and Master Data Management Summit 2019
This year’s edition of the co-located Data Governance Conference and Master Data Management Summit saw a change of scene – from Portman Square to Tower Bridge, arguably a better panorama …
BPM Maturity, An Organizational Superpower
Processes Deliver Every organization makes promises to customers and other stakeholders. Such promises are its reason for existence and are shaped as value propositions in the organizational strategy. Roger Tregear, …
Lifecycle Management – Let The Sunshine In
Enterprise Architecture is about the ‘landscape’ of your organisation. A landscape of humans and IT and the behaviour of both. These landscapes have become very complex. In itself that complexity …