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5 Vital Aspects of Smooth Change Management When Implementing New Software

In Business Process Management, Change Management, Uncategorized by IRM UK25/10/2019Leave a Comment

Changes to business software and underlying business processes will elicit a variety of responses from employees. Many will embrace change, while others will resist. A significant part of change management …

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Top 6 Business Process Modeling Mistakes and How to Avoid Them

In Business Process Management, Enterprise Architecture by IRM UK18/09/2019Leave a Comment

There are many examples of very good business process models out there. They can be found in academic sources, online, tutorials, and product demonstrations. However, in the real world … …

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How To Easily And Consistently Map Life Event Journeys

In Business Process Management, Enterprise Architecture by IRM UK18/09/2019Leave a Comment

We look at life event journey mapping – what it is, and how we standardise the maps across different life events. At the DTA, we have been exploring life events …

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The Secret to Successful Process Change: Design for Value

In Business Process Management, Enterprise Architecture by IRM UK17/09/2019Leave a Comment

Leah is leading the design of a new case management system for five different social services areas that often serve the same clients. Currently each service area operates as a …

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What Customer First Strategies Really Are (And what they’re not!)

In Business Process Management, Enterprise Architecture by IRM UK17/09/2019Leave a Comment

Everyone is talking about customer first strategies and why they are important. However, walking the talk is a different matter! An interesting article on NewMR by Ray Poynter prompted this post. …

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