How to achieve the best customer experience (anytime, anywhere and on any device). Many companies in diverse industries are struggling to design perfect cross-channel experiences for their customers – solutions …
How to Split User Stories
User story splitting is an established practice on agile delivery teams. But in my experience, it’s really difficult to do well. In this article I’ve pulled together everything I’ve learned about …
To Swim in a Lake or in a Pool? How to achieve the best possible customer experience – Part II.
Many companies in diverse industries are struggling to design perfect cross-channel experiences for their customers – solutions that incorporate the advantages of digital technology to provide their customers with invaluable …
BA Conference Europe 2018 — See You There?
As many of you know, I enthusiastically believe in the value that good quality Business Analysis can bring, and I love speaking, writing and presenting on this and many other …
Re-Framing Teamwork
As the shape of teamwork shifts and changes, so is the way we’re thinking about it. More of us are working in and across teams and remote working is on …
The Importance of Problem Analysis
In a fast moving business environment, organisations need the ability to respond quickly to changes in their business environment. Many industries are facing ‘disruption’ from emerging business models, new ways …
Business Glossary or Glossary for Business?
Playing with Numbers As you will see from my signature at the end of this note (provided you have enough patience to finish it), I am a business analyst in …
The Praetorian Business Analyst
The Prologue The Emperors of ancient Rome lived a life defined by power and authority, but also with the corresponding risk of betrayal and death, so it had its ups …
Automation – The Missing Link In Your Analytics & BI Environment
How does automation fit in the landscape of BI and Analytics environments of today? Which tasks – if any – can be automated and at what purpose? A short introduction …
Audience Analysis: A Technique to help with Business Change
This blog is to provide a brief and the essence of my talk I delivered on this topic at Business Analysis Conference in London, September 25-27 2017. This is to …
Through The Lens of the Speaker
Exhausted but inspired, information overload but great ideas to experiment, implement and imbibe…. this was my feeling at the end of the Business Analysis Conference Europe 2017. What an amazing …
How A Business Analyst Can Help Identify and Fix Problems With Your Company’s Business Processes
As a company, you need business processes. With them, you can define the set of activities that’ll be required to be completed to achieve your business goals. Not only that, …
Making Chaos Visible, in Order to Solve It.
As borders are eroded and the speed of business, as well as change increases, it can often feel like a struggle to find dedicated time to untangle the complex problems …
What Is Disruption?
Over 74% of CEO’s see their companies as disruptors… but what does disruption mean? In a recent KPMG survey 74% of CEO’s saw their companies as disruptors. Today the word …
Why Presentation Skills Are Important for Business Analysts
I’m delighted to be presenting at the upcoming European BA Conference in London on a topic that is dear to my heart; Presentation Skills. This is a topic that would …
Business Analyst of the Year Award 2017
The search for 2017’s Business Analyst of the Year is almost complete with the closing date for this year’s entries now reached. The Award is sponsored by AssistKD and IIBA …
10 Ways Your Business Customer Can Damage Your Project (and what to do about them)
I’m excited to be giving a talk at the Business Analysis Conference Europe in September. I enjoy giving talks, sharing knowledge and ideas, and the discussion in the Q and …
Harnessing Emotional Intelligence to Perform Business Analysis
Back during the industrial revolution, the focus was on “output” – everything made by machines and people working like machines too. They clocked in hours to create quantity all day …
7 Ways to Improve Your Listening Skills
How can listening be a leadership skill? It doesn’t seem to make sense does it? Leadership is all about action and listening sounds so passive. That is why leaders need …
Unlock your BA potential – Grow Your Career
Great Business Analysts ask great questions. When applying the skill, discipline, art and science of asking the great questions, how often – if ever – do you apply these skills …