Too many BPM initiatives fail. We’ve got to do better. In this Column, I discuss an important area where considerable improvement can be realized. Process-based management is not achieved and sustained …
A Great Work Culture Demands More than Fixing Bad Processes
I have found that the word “process” can have a very polarizing effect on people. There are those who like to follow a process and feel lost when one is …
Developing Your Capability Architecture: It’s All About Being Able to Get Things Done
In the first article of this series, I discussed the current interest in Business Architecture that has been brewing in the last little while and also discussed some of the …
The World of Business Transformation
Business transformation might be a new term, but the idea behind it isn’t. Businesses have always had to evolve to survive. As “transformation” has become a buzzword in recent years, …