How to achieve the best customer experience (anytime, anywhere and on any device). Many companies in diverse industries are struggling to design perfect cross-channel experiences for their customers – solutions …
To Swim in a Lake or in a Pool? How to achieve the best possible customer experience – Part II.
Many companies in diverse industries are struggling to design perfect cross-channel experiences for their customers – solutions that incorporate the advantages of digital technology to provide their customers with invaluable …
The Importance of Problem Analysis
In a fast moving business environment, organisations need the ability to respond quickly to changes in their business environment. Many industries are facing ‘disruption’ from emerging business models, new ways …
What Is Disruption?
Over 74% of CEO’s see their companies as disruptors… but what does disruption mean? In a recent KPMG survey 74% of CEO’s saw their companies as disruptors. Today the word …
10 Ways Your Business Customer Can Damage Your Project (and what to do about them)
I’m excited to be giving a talk at the Business Analysis Conference Europe in September. I enjoy giving talks, sharing knowledge and ideas, and the discussion in the Q and …