Fact 1: process management seeks to improve organizational performance.Fact 2: to manage a process effectively, its performance must be measured reliably. Roger Tregear, Principal Advisor, TregearBPMRoger presented a workshop at …
Assess – Listening To The Voices
I am increasingly drawn to the term active process management, not just as an interesting adjectival phrase or a cryptic comment about an implied sense of frequency, but as a …
Measuring Business Process Performance
This was the question asked of me recently: “If you separately set KPIs for each of the processes in a process architecture, how do you know that they are properly …